Privacy policy

This privacy policy explains how oneghome.com (the “Site” or “we”) collects, uses, and discloses your Personal Information (as defined below) when you visit or make a purchase from the Site.

 

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. Such information includes your name, physical and email addresses, phone number, and payment information, e.g., credit/debit card number, security/CCV code, and expiration date (“Personal Information”). We may also collect additional information if you contact us for customer support. We also collect an email address when you subscribe to our newsletter.

When you visit our Site, we will also automatically receive certain information, including your computer’s internet protocol (IP) address, your purchase history, and saved items (such as what you have placed in your cart or bought from us), and device information, e.g., hardware and software information, cookie data, location data, or page views/clicks (“Non-personal Information”).

Device information is collected through cookies. Cookies are small text files sent to your computer.

 

Cookies that we use:

We use cookies, which are small amounts of information that are downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing us to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide us with helpful information on how people are using our Site, for instance whether it’s their first time visiting or if they are a frequent visitor.

 

Why We Collect Your Information

We collect your Personal Information to fulfill orders, shipping, and refund needs. Names and addresses are needed to provide you with important information such as order confirmations, shipping updates, and return updates. Payment information is needed to accept orders and to fulfill refund needs.

We collect your Non-Personal Information, such as device information, cookies, and IP address, and we use it to continually improve your experiences on our Site, and to gain feedback on what products our customers most like. Through this information we can see which pages of our Site are visited the most and least, recognize you when you return to our Site, and understand what type of products you are looking for.

Sharing Your Personal Information

We only share your Personal Information with groups and individuals that help us deliver our products to you, including but not limited to, Shopify, USPS, and UPS. This information needs to be shared with these outside groups to fulfill your orders and deliver you the products you have purchased from our Site.

These third-party service providers have their own privacy policies in respect to the information we are required to provide them for your purchase-related transactions. Please read these privacy policies to understand how these providers handle your Personal Information.

In addition we use the third-party Google Analytics to help us learn about who visits our Site and what pages are being looked at.

We may also be required to share your information upon the government’s request or in other circumstances where we are permitted by law to do so.

Protecting Your Personal Information 

We take commercially reasonable precautions to protect your Personal Information. When you submit sensitive information via the Website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.  While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to your Personal Information. The computers/servers in which we store Personal Information are kept in a secure environment. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by unauthorized persons who breach our security procedures. By providing your Personal Information to us, you acknowledge that you understand and agree to assume these risks.

 

Data Retention

When you place an order through our Site, we will keep your order information for our records unless and until you ask us to delete this information.

 

Minors

This Site is not intended for individuals under the age of 18 nor do we intentionally collect Personal Information from individuals under the age of 18. If the Company learns that it has collected or received personal information from a Child without verification of parental consent, the Company will delete that information. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion. Parents always have the right to inspect any information that we may have inadvertently collected from their child, and have the right to have us edit or delete it. California residents under sixteen (16) years of age may have additional rights regarding the collection and sale of their Personal Information.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below. 

Links to Other Websites

When you click on links in our store, they may direct you away from our Site. We are not responsible for the privacy practices of other websites and recommend you read their privacy policies.

 

Your Consent

By using our Site, you consent to our privacy policy.

 

Policy Changes

We may update this privacy policy from time to time to reflect new practices. If we make changes to our privacy policy, you will be notified of changes that have been made.

 

If you have questions and/or would like more information, please reach out to us at hello@oneghome.com or send us a written notice to: PO Box 40817, Washington, DC 20016.